How to Automate Law Firm Processes
Business process automation (BPA) is among the hottest technologies for companies seeking to improve efficiency and improve productivity. However as the pace of customer and market demands continues to shift at an alarming rate, business leaders are often confronted with identifying which processes could benefit from automation, and also how to effectively implement the changes.
A common adage in the BPA world is “don’t pave the cow’s path.” The implication being that automating a procedure without first looking at how it can be improved or changed, may simply accelerate any flaws that are underlying and result in less effective results. To be successful in process automation, law firms must come up with a plan that is thorough and pragmatic. Pilot projects can be used to start small and then increase the size. Determining the standard operating procedures, clearly assigning roles for people who use the technology, and making sure that staff are properly trained are all essential to a successful implementation.
The final point is that tools for managing law firms can be a boon to streamlining a firm’s day-to-day operations and allowing attorneys to do more billable work in a shorter amount of time and also reduce the risk of compliance. It’s also important to know what isn’t automated and when humans are required.
In a crowded market, it is easier than ever for customers leave if they’re frustrated or are delayed. Finding and implementing efficiencies such as these will become increasingly crucial to remain competitive. The following processes are ideal candidates for automation in law firms.
